Privacy Policy

Last updated: January 2026

Introduction

SilverAtrium B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our marketplace platform and services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller Information

SilverAtrium B.V.
Vijverweg 212
4828 VJ Breda
North Brabant, Netherlands
Registration Number: NL72918436
Email: [email protected]
Phone: +31 768462559

Data Collection

We collect various types of personal data to provide and improve our marketplace services. The data we collect includes:

Information You Provide Directly

  • Account Information: Name, email address, phone number, postal address, and company details when you register for our services
  • Payment Information: Billing details, payment method information, and transaction history
  • Profile Information: Business descriptions, product listings, preferences, and other information you choose to provide
  • Communication Data: Messages, support requests, and other communications with us
  • Verification Documents: Identity verification documents, business registration documents, and compliance-related information

Information Collected Automatically

  • Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent
  • Device Information: IP address, browser type, operating system, device identifiers, and technical specifications
  • Location Data: General location information derived from your IP address
  • Log Data: Server logs, error reports, and security-related information

How We Use Your Information

We use your personal data for various legitimate business purposes, including how we use your information to provide our marketplace services and improve your experience:

Service Provision

  • Creating and managing your marketplace account
  • Processing transactions and payments
  • Facilitating communication between buyers and sellers
  • Providing customer support and technical assistance
  • Delivering our marketplace platform and related services

Business Operations

  • Verifying identity and preventing fraud
  • Ensuring platform security and safety
  • Complying with legal obligations and regulatory requirements
  • Resolving disputes and enforcing our terms of service
  • Conducting risk assessment and due diligence

Improvement and Analytics

  • Analysing platform usage to improve our services
  • Developing new features and functionality
  • Conducting research and data analysis
  • Personalising your experience on our platform

Marketing and Communication

  • Sending service-related notifications and updates
  • Providing promotional materials and marketing communications (with consent)
  • Conducting surveys and gathering feedback
  • Informing you about new features and services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Contractual Necessity: Processing necessary to perform our contract with you or take steps prior to entering into a contract
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement
  • Legal Obligation: Processing necessary to comply with legal requirements, such as tax obligations and regulatory compliance
  • Consent: Where you have provided specific consent for certain processing activities, such as marketing communications

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform and providing services. These include payment processors, hosting providers, analytics services, and customer support tools. All service providers are contractually obligated to protect your data and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of SilverAtrium, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction, subject to appropriate safeguards.

International Data Transfers

As we operate internationally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards, including:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules
  • Other legally recognised transfer mechanisms

Data Security

We implement comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training and confidentiality agreements
  • Incident response and data breach procedures

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are based on:

  • The nature and sensitivity of the data
  • Legal and regulatory requirements
  • Business and operational needs
  • Your relationship with our platform

Generally, we retain account information for the duration of your relationship with us and for up to 7 years after account closure for legal and compliance purposes. Transaction data is typically retained for 10 years to comply with financial regulations.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Access Rights

You have the right to request access to your personal data and receive information about how we process it.

Rectification Rights

You can request correction of inaccurate or incomplete personal data.

Erasure Rights

In certain circumstances, you may request deletion of your personal data (right to be forgotten).

Restriction Rights

You may request restriction of processing in specific situations.

Portability Rights

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Objection Rights

You may object to processing based on legitimate interests or for direct marketing purposes.

Consent Withdrawal

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected] or +31 768462559. We will respond to your request within one month of receipt.

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP).

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice through email or platform notifications.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
SilverAtrium B.V.
Vijverweg 212
4828 VJ Breda
North Brabant, Netherlands

Email: [email protected]
Phone: +31 768462559
Business Hours: Monday - Friday: 9:00 - 18:00

We are committed to addressing your privacy concerns promptly and transparently. Please don't hesitate to contact us if you need assistance or have questions about your privacy rights.